The United Energy network is made up of 642,000 residential customers, approximately 90% of the network's customers. Network charges make up 30% of the Victorian default offer electricity bill for an average United Energy residential customer.

Our residential customers energy needs vary greatly depending on their location, financial state and their energy journey, but many have expressed a strong desire for simplicity, stability and flexibility, as well as more information and education.

What you told us

	Reliability, safety and resilience To stay connected with uninterrupted and safe electricity supply that can withstand extreme weather. You want us to maintain a reliable electricity supply with no deterioration of services You expect us to work with you to better prepare for extreme weather events, as well as minimise the impact of extreme weather events You want us to improve how we support you during emergencies
	Affordability and equity Everyone to have access to the electricity supply they value, regardless of where they live or work. You want simple and clear tools to help you manage your electricity bill You want stronger safeguards to assist those experiencing (or at risk of) vulnerable circumstances You want improved service levels for rural and regional customers to ensure they aren't left behind
	Energy transition To shift towards more sustainable energy sources and practices for a cleaner future. You want greater energy supply independence You expect us to lower carbon emissions from the provision of your electricity supply You want network capacity to support electric vehicle demand

What we're proposing

We're investing $1.3 billion on what our customers want between 2026 and 2031.
For residents, this will mean an average $1 (or 0.1%) increase in their yearly bill.

	New zone substation at Shoreham to improve reliance on the Mornington Peninsula		Introducing optional time of use tariffs to encourage consumption away from peak periods		New flexible export products to unlock additional solar through smarter solutions (rather than building more network)
	Using aerial inspections to better manage bushfire and compliance risks from vegetation clearances		Uplifting our cyber security protocols to minimise the risk of a material cyber breach.		Customer package outlining programs to support energy literacy and provide support to customers experiencing vulnerability