Every five years, we prepare a fully costed business plan (or regulatory proposal) for review and approval by the Australian Energy Regulator (AER). This process is called an Electricity Distribution Price Review, but we refer to it as the regulatory reset.

Through this process, our proposed investments, pricing plans and rate of return are approved by the Australian Energy Regulator (AER). This decides how much money we charge customers for our services.

Right now, we are operating under a plan approved by the AER for the current regulatory period, which started on 1 July 2021 and will end on 30 June 2026. Our next regulatory proposal will cover 1 July 2026 to 30 June 2031 and we are in the process of engaging with our customers and stakeholders to inform this.

Regulatory resets are important as they determine the revenue network service providers like us need to operate and invest to keep electricity supplies safe and reliable. They also determine the amount households and businesses are charged for the network services provided (one part of your electricity bill).

Listening to the views of our customers through the regulatory reset is important. We want to deliver a proposal that meets the needs, expectations and preferences of the people relying on the electricity distributed by our networks.

Detailed steps are being taken to prepare the regulatory proposal, and many topics are being explored through consultation with our customers, before submitting the plan to the AER for consideration in 2025.

The AER will issue a draft decision on the revenue we will receive to operate the network, and the approach we will take to charge customers. We have an opportunity to respond to the draft decision before the AER issues a final determination in 2026.